Shipping Policy

Last updated: October 4, 2026

Sheppy Cards carefully packages every order and uses tracked, insured shipping services to help protect trading cards, collectibles, sealed products, and supplies during transit. Shipping availability, cost, and estimated delivery time are based on the destination, shipment contents, package dimensions, weight, and selected shipping service.

Order Processing

Orders are generally processed within 1–2 business days.

Orders ship Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing may take slightly longer during major product releases, holidays, sales, or unusually high order volume.

Estimated transit times shown at checkout begin after the carrier receives the shipment and do not include our order-processing time.

A shipping confirmation containing tracking information will be sent once the order has shipped.

Preorders

Estimated release and fulfillment information for preorder products is provided on the applicable product page or preorder notice.

Release dates are supplied by manufacturers or distributors and may change. Orders containing preorder and in-stock products may be divided into separate shipments when supported by our preorder system.

Contiguous United States

The contiguous United States includes the lower 48 states and Washington, D.C.

• Shipping rates for orders under $200 USD are calculated at checkout based on the destination, shipment weight, package dimensions, and available carrier services.
• Orders of $200 USD or more qualify for free shipping on eligible shipping services shown at checkout.
• Free shipping is based on the eligible merchandise subtotal after discounts and before applicable taxes.
• Available shipping services may include USPS, UPS, or other supported carriers available through Easyship.
• Shipping options, pricing, and estimated transit times are displayed at checkout when available.
• All shipments include package tracking and shipping insurance.

Customers may select from the available shipping services displayed at checkout based on their preferred balance of cost and delivery speed.

Expedited or premium shipping services may remain subject to an additional charge even when an order qualifies for free shipping, depending on the options displayed at checkout.

Alaska, Hawaii and Non-Contiguous U.S. Destinations

Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, APO/FPO/DPO military addresses, and other supported non-contiguous U.S. destinations receive calculated shipping rates at checkout.

Rates are based on the destination, shipment weight, package dimensions, and available carrier services.

The $200 free-shipping offer does not apply to these destinations.

Carrier availability, pricing, and delivery time may vary by location.

P.O. Boxes and Military Addresses

We accept orders shipped to supported P.O. boxes and APO/FPO/DPO military addresses.

Some carriers, including UPS and FedEx, cannot deliver to certain P.O. boxes. Available services shown at checkout will depend on the address entered.

Canada

Sheppy Cards ships throughout Canada using calculated shipping rates.

Available shipping options, pricing, and estimated transit times depend on the destination, package dimensions, weight, order value, and carrier availability.

When applicable duties and import taxes are calculated and collected at checkout, Canadian shipments are sent using a prepaid-duty service. Sheppy Cards does not currently offer Canadian shipping options that intentionally leave applicable duties and taxes unpaid for collection upon delivery.

Applicable duties and import taxes are calculated through Shopify and Easyship when supported and when sufficient product and destination information is available.

Any tariffs, duties, taxes, customs charges, brokerage fees, or other import-related charges that are not collected or prepaid at checkout are the responsibility of the recipient.

Free shipping is not currently offered to Canada unless expressly stated as part of a promotion or reward.

International Shipping

Sheppy Cards ships to a selected and growing list of international destinations.

Customers may choose from available international shipping services at checkout. Available carriers, pricing, delivery estimates, and duty handling depend on the destination country and shipment details.

Available services may be provided by USPS, UPS, FedEx, international postal networks, or other regional carriers available through Easyship.

Unless otherwise indicated at checkout, international shipments outside Canada are generally sent with duties and import taxes not prepaid.

The recipient is responsible for any tariffs, duties, taxes, customs charges, brokerage fees, or other import-related charges that are not collected or prepaid at checkout. These charges are not included in the product price or shipping charge unless specifically indicated at checkout.

Free international shipping is not currently offered unless expressly stated as part of a promotion or reward.

Duties, Import Taxes and Customs Charges

International orders may be subject to tariffs, import duties, VAT, GST, customs-processing fees, brokerage fees, or other charges imposed by the destination country, customs authority, or carrier.

Shopify and Easyship calculate and display applicable duties and import taxes at checkout when supported and when sufficient product and destination information is available.

Duties and Taxes Prepaid

When duties and import taxes are included or prepaid at checkout, the shipment will be processed using an appropriate duty-paid service. This is intended to cover the applicable duties and import taxes calculated at checkout.

Canadian shipments are currently configured to use prepaid-duty shipping when applicable duties and taxes are calculated at checkout.

Any tariffs, duties, taxes, customs charges, brokerage fees, or other import-related charges that are not collected or prepaid at checkout remain the responsibility of the recipient.

Unusual assessments, address corrections, storage charges, inspection fees, or other charges outside the original calculation may still be imposed by a carrier or government authority.

Duties and Taxes Not Included

When a shipping option states that duties and taxes are not included, no applicable import charges are being prepaid through that option.

The recipient is responsible for paying any tariffs, duties, taxes, brokerage charges, customs fees, or other import-related charges assessed after shipment. The carrier, postal service, or customs authority may hold the package until payment is received.

Sheppy Cards cannot waive, reduce, reimburse, or predict charges imposed after shipment by another country, customs authority, or carrier.

Refusing to pay applicable import charges does not cancel the order. If a refused or unclaimed shipment is returned to us, any original shipping costs, return charges, duties, taxes, brokerage fees, or other expenses incurred may be deducted from any refund for which the order is otherwise eligible.

Customs Information

Customers are responsible for ensuring that the products ordered may legally be imported into their destination.

Customs inspections and clearance procedures can delay delivery beyond the carrier's original estimate. Sheppy Cards cannot control or expedite a shipment while it is being processed by a destination country's customs authority.

We will not alter merchandise descriptions, declare an order as a gift, or report a value lower than the actual transaction value.

Shipping Insurance

All shipments include shipping insurance through Easyship or its applicable insurance provider.

Shipping insurance is included with every shipment and is not offered as a separate optional purchase.

Insurance coverage remains subject to the insurer's terms, eligibility requirements, exclusions, documentation requirements, and claims process. Insurance does not guarantee that a claim will be approved.

If an order arrives damaged, the customer must retain the merchandise, original packaging, shipping materials, and shipping label while the claim is reviewed. Photographs and other documentation may be required.

Sheppy Cards reserves the right to require signature confirmation or another secure delivery method for any shipment. Signature confirmation is most commonly used for high-value orders but may also be required at our discretion based on the order or delivery circumstances.

Tracking and Delivery Estimates

Tracking information will be sent after the order ships and may also be available through the order-status page.

All standard domestic shipments include tracking.

Carrier delivery dates are estimates rather than guarantees unless the selected service expressly includes a carrier-backed delivery guarantee.

Tracking may take time to update after a label is created or after a package is transferred between carriers or postal networks.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us promptly if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to the carrier.

If an order is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer will be responsible for any additional shipping or return charges before the order can be resent.

Carrier address-correction fees may also be charged to the customer when applicable.

Combining or Separating Orders

Orders placed separately are not automatically combined. We may combine eligible orders when practical, but combined shipping is not guaranteed.

An order may be divided into multiple packages because of product availability, preorder status, package size, carrier restrictions, or fulfillment requirements. Tracking information will be provided for each shipment when available.

Lost Packages

A shipment is not considered lost solely because tracking has stopped updating or delivery is later than originally estimated.

Please contact us if tracking shows no meaningful movement for an extended period or if the carrier indicates that the package may be lost. We will review the tracking information and begin a carrier or insurance investigation when appropriate.

Claims and replacement decisions cannot be completed until the applicable carrier or insurer requirements have been met.

Damaged Packages

If an order arrives damaged, contact us as soon as possible and provide:

• The order number
• Photographs of the outside of the package
• Photographs of the shipping label
• Photographs of all internal packaging
• Photographs clearly showing the damaged merchandise

Do not discard the packaging or merchandise while the claim is being reviewed. The carrier or insurer may require additional photographs, an inspection, or surrender of the damaged items.

Packages Marked Delivered

If tracking shows that a package was delivered but it cannot be located, customers should first:

1. Check the delivery location and surrounding property.
2. Ask other household members, neighbors, building staff, or mailroom personnel.
3. Allow until the end of the delivery day, as some carriers scan packages before final placement.
4. Contact the delivering carrier for additional delivery details.

Please contact Sheppy Cards if the package remains missing so we can review the shipment and determine the appropriate next steps.

Delivery Delays

Weather, customs processing, transportation disruptions, carrier volume, security inspections, natural disasters, and other circumstances beyond our control may delay a shipment.

Sheppy Cards is not responsible for carrier delays after a package has been accepted by the carrier, but we will gladly assist customers with tracking, carrier inquiries, and eligible insurance claims whenever possible.

Contact Us

Questions about shipping or an existing delivery may be sent to:

Email: support@sheppycards.com