Shipping policy
Shipping Policy
Last updated: July 2026
Sheppy Cards carefully packages every order and uses tracked, insured shipping services to help protect trading cards, collectibles, sealed products, and supplies during transit. Shipping availability, cost, and estimated delivery time are calculated based on the contents of the order and its destination.
Order Processing
Orders are generally processed within 1–2 business days.
Orders ship Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Processing may take slightly longer during major product releases, holidays, sales, or unusually high order volume.
Estimated transit times shown at checkout begin after the carrier receives the shipment and do not include our order-processing time.
A shipping confirmation containing tracking information will be sent once the order has shipped.
Preorders
Estimated release and fulfillment information for preorder products is provided on the applicable product page or preorder notice.
Release dates are supplied by manufacturers or distributors and may change. Orders containing preorder and in-stock products may be divided into separate shipments when supported by our preorder system.
Contiguous United States
The contiguous United States includes the lower 48 states and Washington, D.C.
- Orders of $200 USD or more qualify for free standard shipping.
- Orders under $200 receive calculated shipping rates at checkout.
- Free shipping is based on the eligible merchandise subtotal after discounts and before applicable taxes.
- The carrier and service used for free shipping are selected by Sheppy Cards based on the shipment’s destination, size, weight, value, and available services.
Available paid services may include USPS Ground Advantage, USPS Priority Mail, UPS Ground, or other appropriate services.
Expedited shipping does not become free when an order reaches the $200 threshold unless specifically shown otherwise at checkout.
Alaska, Hawaii and Non-Contiguous U.S. Destinations
Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, APO/FPO/DPO military addresses, and other supported non-contiguous U.S. destinations receive calculated shipping rates at checkout.
The $200 free-shipping offer does not apply to these destinations.
Carrier availability and delivery time may vary by location.
P.O. Boxes and Military Addresses
We accept orders shipped to supported P.O. boxes and APO/FPO/DPO military addresses.
Some carriers, including UPS and FedEx, cannot deliver to certain P.O. boxes. Available services shown at checkout will depend on the address entered.
Canada
Sheppy Cards ships throughout Canada.
Shipping rates are calculated at checkout based on the destination, package dimensions, weight, value, and available carrier services. Free shipping is not currently offered to Canada unless expressly stated as part of a promotion or reward.
Applicable duties and import taxes are calculated through Shopify and Easyship when supported. The way these charges are handled depends on the shipping option selected.
International Shipping
Sheppy Cards ships to a selected and growing list of international destinations.
International shipping rates are calculated at checkout based on:
- Destination
- Package weight and dimensions
- Order value
- Available carriers
- Estimated transit time
- Duties and import-tax handling
Available services may be provided by USPS, UPS, FedEx, international postal networks, or other regional carriers available through Easyship.
Free international shipping is not currently offered unless expressly stated as part of a promotion or reward.
Duties, Import Taxes and Customs Charges
International orders may be subject to import duties, VAT, GST, customs-processing fees, brokerage fees, or other charges imposed by the destination country or carrier.
Shopify and Easyship calculate and display applicable duties and import taxes at checkout when supported and when sufficient product and destination information is available.
Depending on the destination and shipping service, checkout may offer one or both of the following types of service:
Duties and Taxes Prepaid
When duties and import taxes are included or prepaid at checkout, the shipment will be processed using an appropriate duty-paid service. This is intended to cover the applicable duties and import taxes calculated at checkout.
Unusual assessments, address corrections, storage charges, inspection fees, or other charges outside the original calculation may still be imposed by a carrier or government authority.
Duties and Taxes Not Included
When a shipping option states that duties and taxes are not included, no applicable import charges are being prepaid through that option.
The recipient is responsible for paying any duties, taxes, brokerage charges, or customs fees assessed after shipment. The carrier, postal service, or customs authority may hold the package until payment is received.
Sheppy Cards cannot waive, reduce, reimburse, or predict charges imposed after shipment by another country, customs authority, or carrier.
Refusing to pay applicable import charges does not cancel the order. If a refused or unclaimed shipment is returned to us, any original shipping costs, return charges, duties, taxes, brokerage fees, or other expenses incurred may be deducted from any refund for which the order is otherwise eligible.
Customs Information
Customers are responsible for ensuring that the products ordered may legally be imported into their destination.
Customs inspections and clearance procedures can delay delivery beyond the carrier’s original estimate. Sheppy Cards cannot control or expedite a shipment while it is being processed by a destination country’s customs authority.
We will not alter merchandise descriptions, declare an order as a gift, or report a value lower than the actual transaction value.
Shipping Insurance
All shipments are insured through Easyship for the order’s full selling price plus the applicable shipping cost.
The cost of this coverage is included in the shipping rate calculated and paid at checkout. It is not a complimentary benefit or separate optional charge.
Insurance coverage remains subject to the insurer’s terms, eligibility requirements, exclusions, documentation requirements, and claims process. Insurance does not guarantee that a claim will be approved.
If an order arrives damaged, the customer must retain the merchandise, original packaging, shipping materials, and shipping label while the claim is reviewed. Photographs and other documentation may be required.
High-value orders may also require signature confirmation or another secure delivery service at our discretion.
Tracking and Delivery Estimates
Tracking information will be sent after the order ships and may also be available through the order-status page.
Carrier delivery dates are estimates rather than guarantees unless the selected service expressly includes a carrier-backed delivery guarantee.
Tracking may take time to update after a label is created or after a package is transferred between carriers or postal networks.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please contact us promptly if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to the carrier.
If an order is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer will be responsible for any additional shipping or return charges before the order can be resent.
Carrier address-correction fees may also be charged to the customer when applicable.
Combining or Separating Orders
Orders placed separately are not automatically combined. We may combine eligible orders when practical, but combined shipping is not guaranteed.
An order may be divided into multiple packages because of product availability, preorder status, package size, carrier restrictions, or fulfillment requirements. Tracking information will be provided for each shipment when available.
Lost Packages
A shipment is not considered lost solely because tracking has stopped updating or delivery is later than originally estimated.
Please contact us if tracking shows no meaningful movement for an extended period or if the carrier indicates that the package may be lost. We will review the tracking information and begin a carrier or insurance investigation when appropriate.
Claims and replacement decisions cannot be completed until the applicable carrier or insurer requirements have been met.
Damaged Packages
If an order arrives damaged, contact us as soon as possible and provide:
- The order number
- Photographs of the outside of the package
- Photographs of the shipping label
- Photographs of all internal packaging
- Photographs clearly showing the damaged merchandise
Do not discard the packaging or merchandise while the claim is being reviewed. The carrier or insurer may require additional photographs, an inspection, or surrender of the damaged items.
Packages Marked Delivered
If tracking shows that a package was delivered but it cannot be located, customers should first:
- Check the delivery location and surrounding property.
- Ask other household members, neighbors, building staff, or mailroom personnel.
- Allow until the end of the delivery day, as some carriers scan packages before final placement.
- Contact the delivering carrier for additional delivery details.
Please contact Sheppy Cards if the package remains missing so we can review the shipment and determine the appropriate next steps.
Delivery Delays
Weather, customs processing, transportation disruptions, carrier volume, security inspections, natural disasters, and other circumstances beyond our control may delay a shipment.
Sheppy Cards is not responsible for carrier delays after a package has been accepted, but we will assist customers with available tracking, carrier inquiries, and eligible claims.
Contact Us
Questions about shipping or an existing delivery may be sent to:
Email: support@sheppycards.com